Supplier Update: Virgin Voyages

Supplier Update: Virgin Voyages


We are pleased to announce an update to our integration with Virgin Voyages.

Updates:

1) In our initial release, payments for Virgin Voyages bookings had to be made outside the system.  With the latest release (As of June 30, 2020), agents and customers may submit credit card payments to Virgin Voyages in the live booking flow in the US Market.  

As of Aug 31, 2021 - CA market is also added for Virgin Voyages (similarly to US).


2) The payment option is only available to clients that use the latest version of the Odysseus booking flow (Single Page Checkout).  Clients that are on previous versions of the Booking Engine (that has a separate payment page) will be required to continue collecting and submitting payments.

3) Clients outside the US will continue to process payments outside the system. 

4) Modifications/Cancellations must be processed outside the platform. 


About Virgin Voyages:
Virgin Voyages is a Plantation, Florida based cruise line and a joint venture between the Virgin Group and Bain Capital.  Virgin Voyages is a new lifestyle brand on a mission to create the world's most irresistible holiday.  The first ship, Scarlet Lady, is scheduled to enter service in 2020, operating four-to-seven day cruises on the Caribbean Sea.  Valiant Lady is scheduled to launch in May 2021.


Please note access to cruise lines varies by market and is subject to cruise line approval.


Setup:
If you are not yet contracted with Virgin Voyages, you can start the sign-up process at https://www.firstmates.com/fmdc/s/registrationtype.


Once you have registered as an agency, create a support ticket as follows:


Subject: Access to Virgin Voyages for <<SITE NAME>>

Body: 

Please include the following details in the body:

Registered Agency Name:
Agency ID:
Registered Phone #:
Registered Address:


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